Complaints Procedure
Last updated: April 2026
At Largs Dental Suite we take complaints seriously and aim to resolve any concerns quickly, fairly and respectfully. This policy explains how to raise a concern and what to expect.
How to make a complaint
If you have a concern about any aspect of your care or service, please speak to a member of our team or contact the Practice Manager:
- Phone: 01475 673 415
- Email: largsdentalsuite@gmail.com
- In writing: Practice Manager, Largs Dental Suite, 20 Aitken Street, Largs KA30 8AU
What happens next
- We will acknowledge your complaint within 3 working days.
- We will investigate fully and respond in writing within 20 working days.
- If we need longer, we will keep you informed of progress.
- All complaints are handled confidentially and will not affect your future care.
If you remain unhappy
If you are not satisfied with our response, you can contact the following independent bodies:
- NHS care: Scottish Public Services Ombudsman — spso.org.uk
- Private care: Dental Complaints Service — dcs.gdc-uk.org · 020 8253 0800
- Professional conduct: General Dental Council — gdc-uk.org